Privacy Policy
Last updated: October 2026
1. Who We Are
Rezo Processing (“we,” “us”) provides debt validation document preparation services. Our website is https://rezoprocessing.com/. This policy explains what information we collect, how we use it, and who we share it with.2. Information We Collect
- Contact information: name, mailing address, email address, and phone number.
- Identity verification: date of birth and the last four digits of your Social Security number.
- Account information: the names of your creditors and debt collectors, account numbers, balances, and copies of letters and documents you send us.
- Payment information: payment card or bank account details, which are entered directly with our secure payment processor. We do not store full card or bank account numbers.
- Website information: basic technical data such as your IP address, browser type, and pages visited.
3. How We Use Your Information
We use your information to:- Provide our services, including preparing and sending validation requests and tracking responses
- Verify your identity and protect your account
- Process payments
- Communicate with you by email, phone, and text message
- Comply with legal obligations
4. How We Share Your Information
We do not sell or rent your personal information. We share it only as needed to provide our services:- Creditors and debt collectors on your enrolled accounts, as you authorize in your Client Agreement
- Your legal plan provider, if you choose to enroll in the optional prepaid legal plan
- Service providers who help us operate our business, such as payment processors, mail services, and customer management systems, who must keep your information confidential
- When required by law, such as in response to a subpoena, or to protect our rights, property, or safety
5. Text Messages (SMS)
If you opt in to receive text messages from Rezo Processing, you may receive conversational, informational, or promotional messages about our services. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Mobile phone numbers and text message opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.6. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information, including secure systems and limited employee access. No method of transmission or storage is completely secure, but we work to protect your information.7. How Long We Keep Your Information
We keep client records for as long as needed to provide our services and as required by law, and then securely delete or destroy them.8. Cookies, Analytics, and Advertising
Our website uses cookies and similar technologies to make the site work, understand how visitors use it, and measure our advertising. These include:- Google Analytics, which helps us understand how visitors find and use our website. Google’s use of this data is described at https://policies.google.com/privacy. You can opt out at https://tools.google.com/dlpage/gaoptout.
- Meta Pixel (Facebook), which helps us measure the results of our ads and show ads to people who have visited our site. Meta’s use of this data is described at Meta Privacy Policy – How Meta collects and uses user data. You can adjust your ad preferences in your Facebook settings.